The name on the PAN card can differ from the name on the Aadhaar Card. While updating the name with ICICI Direct, customer must enter name as per the latest PAN card or Name as per Income Tax Department (ITD) website.

Example:

Name on PAN card: Nishanth Anantha
Name on Aadhaar Card: Anantha Nishanth

The customer must enter the name as per the PAN card or ITD in the same order. Please note that, the name cannot be entered as Nishanth A or Anantha N. Also, customer must enter exact Date of Birth as per PAN in DD/MM/YYYY format.

You can find the Name and Date of Birth (DOB) on the PAN card as shown below:

If you do not have your latest PAN card, you can find the name and Date of Birth on Income Tax Department website. Please follow below steps:

1. Login to  https://www.incometax.gov.in/iec/foportal/
2. Click the name on right top corner and then
3. Click on My Profile.

As per SEBI guidelines, KYC Registration Agencies (KRA) are responsible for verifying customer’s email and mobile updated as per their records.

Customers are required to visit their KRA website listed below and follow the on-screen instructions to validate their details.

1. CVL KRA: https://validate.cvlindia.com/CVLKRAVerification_V1/
2. KARVY KRA: https://www.karvykra.com/KYC_Validation/Default.aspx
3. NDML KRA: https://kra.ndml.in/ClientInitiatedKYC-webApp/#/ClientinitiatedKYC
4. CAMS KRA: https://camskra.com/PanDetailsUpdate.aspx
5. DOTEX KRA: https://secure.icicidirect.com/customer/otherdetails

Note:

• If email and mobile details on KRA portal is mismatching with your current email and mobile, you need to update it on ICICI Direct website from General Profile page (https://secure.icicidirect.com/customer/otherdetails).
• Contact modification request will be sent to KRA, it will be processed by KRA within 72 hrs. After the KRA updates the contact details, customer needs to verify it using KRA links.

You don’t need any physical document in this process. You need to have Aadhaar card number and your mobile should be linked with Aadhaar in order to receive OTP for completing the KYC process.

Customer need to submit duly filled signed KYC form along with self-attested copy of Aadhaar card and PAN card at the nearest ICICI Direct branch.

Online Re-KYC can be completed in below 3 easy steps.

1. Fetching your details from DigiLocker through Aadhaar based OTP confirmation.
2. Capturing LIVE Photo
3. Aadhaar based e-sign through OTP confirmation.

DigiLocker is service provided by Government where you can access your documents like Aadhaar Card, PAN card digitally. By default, all user can access Digilocker through Aadhaar number and OTP confirmation.

Customer can register to DigiLocker while doing KYC process by providing Aadhaar number. Your documents like Aadhaar card and PAN card will be available in your DigiLocker account.

Customer can reset DigiLocker PIN using “I have forgot PIN” button. It can be done by confirming the Date of Birth.

Customer need to remove Spectacles/ Hat/ Mask before capturing photo. There is no submit button, customer need to stay still inside the camera circle until it turns Green. Once it turns Green, photo will be auto capture.

Customer needs to give location access to browser/ mobile app. Customer within Indian territory will be able to do online KYC process.

No, only the account holder can do the online KYC. In this process it is required to capture a LIVE photo of the account holder.

Customer need to submit signed KYC form along with signed photocopy of Aadhaar card and PAN card to nearest ICICI Direct/ ICICI Bank branch.

If customer is attempting KYC process from company’s laptop, firewalls will block the photo verification. It is advisable to do KYC from personal laptop or mobile apps.

If customer’s Name/ date of birth / Gender is different in ICICI Direct account, Aadhaar Card and PAN card, system will not allow online KYC. Customer need to submit signed KYC form along with signed photocopy of Aadhaar card and PAN card to nearest ICICI Direct branch.

It may take upto 3 days to validate your PAN at KRA. Once the same is validated, you will stop getting the pop-up at the time of login

It may take upto 3 days to validate your PAN at KRA. Once the same is validated, you will stop getting the pop-up at the time of login

Yes, you will get a pop-up to complete the KYC at the time of login to either All-in One app or Markets App.

Pop-up will only come for those account where the KYC process is required to be completed. If no pop-up is coming then it means your KYC is complete and you don’t need to re-submit the same.